Pilot Flying J: paid back 95% of customers

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KNOXVILLE, Tenn. — Pilot Flying J this week provided its customers and team members with an update on its plan and progress regarding the federal investigation and class action settlement.

As of Dec. 31, 2013, Pilot Flying J had paid back the vast majority, approximately 95 percent, of its customers, any potential discrepancy found by our internal auditors plus 6 percent interest. That included payments required as a result of a class action settlement approved by a federal judge in Arkansas late last year.

“Our internal auditors continue to work hard to evaluate and re-evaluate our customer accounts,” the company said in a news release. “Pilot Flying J is committed to providing its customers with access to their audit results, to answer their questions and help ensure our customers feel comfortable with Pilot Flying J’s audit and repayment. We anticipate this process will continue for several more months.”

Pilot Flying J said its customers now have the option to have a third-party independent auditor review their records, at no cost to the customer.

Pilot Flying J continues to work with its external Compliance Advisory Committee, the news release said.

“The committee has met with many of our managers and employees, and continues to review our company policies, procedures and processes. We hope to have recommendations from the Compliance Advisory by the end of the first quarter with full implementations by the middle of 2014,” the release said, adding that Pilot Flying J would continue to cooperate with the independent special investigator.